Principal IT Operations Hosting

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North America


US - Texas - Houston

Work type

Full Time

Job category


Date published

24 June 2019

Date closing

15 July 2019 at 00:00 GMT

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.  Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.

About the role

Reporting directly into the Manager, IT Hosting Operations this role has responsibility for ensuring that BHP’s global IT hosting environment (servers, storage, backup, hypervisors, cloud providers, and tools) are operated and maintained to provide adequate levels of availability.

Working with key stakeholders across Technology to support and maintain BHP’s global IT hosting environment to support business outcomes. This includes:
  • Managing the on shore support resources based in Houston, with shift handover to Australia to provide 24 x 7 follow-the-sun support
  • Managing offshore support teams to ensure exception serviced delivery of operational activities
  • Act as the escalation point for major incidents
  • Approving change requests
  • Ensuring Problems are identified, recorded, and resolved
  • Oversee patching, audit, and compliance activities
  • Ensuring configuration management data is maintained & accurate
  • Driving improvements in Incident management, change & Service Request Management trends
  • Driving automation activities
  • Managing the transition to operations for equipment & services delivered by project team
  • Embedding the desired culture throughout the teams, both offshore and onshore
The individual will need to collaborate with other members of the Global IT & OT Operations team and will manage outcomes and delivery with our outsourcing partners.

Technical Skills:
  • Deep knowledge and practical experience of IT Operations & ITIL processes
  • Deep knowledge and practical experience of core hosting technologies, including:
    • Server & blade hardware
    • Storage (SAN, NAS, DAS)
    • Backup & Recovery / Data Protection Services
    • Converged & Hyper-converged infrastructure
    • VMware virtualisation
    • Windows
    • Red Hat Linux
    • CITRIX presentation services
    • Amazon, Azure or Google Cloud Services
    • SCOM, SCCM, Splunk & other management tools
  • Knowledge & practical experience with infrastructure services, including:
    • Active Directory
    • DNS
    • DHCP
    • NTP
  • Knowledge & practical experience with the following would also be advantageous:
    • Network technologies – Infiniband, Fiber Channel, load balancing, switching and routing technologies.
    • Middleware, database, and applications - Understanding how they may interact with other dependant systems (e.g. Understand what a multitier application is and how SQL high availability configuration would have reliance on an Active / Active datacentre configuration)
    • Automation Technologies – Ansible, vRealize Automation, vRealize Orchestrator, or similar
    • Experience with driving operational improvements through the use of Lean, Agile & Devops methodologies & practices (e.g. performance boards, Kanban boards, etc.)
Soft skills:
  • Ability to work in a global organisation with the requirement for out of standard business hours phone calls and meetings
  • Management & leadership skills, especially in leading with geographically disperse virtual teams.
  • Ability to negotiate with business acumen relating to technical issues and queries
  • Excellent documentation and reporting skills. BHP will provide standard driven document templates and stencils.
  • Strong communication and interpersonal skills. The role will require interaction with a large number of stakeholders.
  • A self-starter with the ability to manage ambiguity and drive what’s best for the company with minimal day to day guidance and oversight.
  • Excellent verbal skills including precise questioning and answering.
  • Fluent in English. Spanish would be advantageous.
  • Experience working in either the mining or petroleum industries would be advantageous.

About You

  • Minimum 10 years of experience in the IT industry. (resources industry experience favourable).
  • Worked in a global environment and demonstrated leadership across geographically diverse teams.
  • Managed outsourced service providers with a heavy offshore presence.
  • Operated & supporting large-scale mission critical server, storage and network environments such as SAP and High Performance Computing environments
  • Wide exposure to different hardware, operating systems, and network platforms.
  • mplemented & executed ITIL processes, or similar.
  • Demonstrated continuous improvement through a process oriented service delivery mindset
  • Demonstrated diverse stakeholder engagement and expectation management
  • Action oriented, calm under pressure, and able to drive results whilst developing a workplace culture that motivates others.
Qualifications (equivalents considered):
  • Bachelor Degree in Computer Science/Engineering or equivalent STEM.
  • ITIL v3
  • Professional level Cisco, Microsoft, VMware, Citrix, Amazon Certifications, or equivalents

Supporting a diverse workforce

At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.  These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
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