ICT Support Technician - 5/2 Roster

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Region

Australia

Location

Queensland

Work type

Full Time

Job category

Technology/IT

Date published

11 July 2019

Date closing

22 July 2019 at 00:00 GMT

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.  Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.

About the role

Reporting to the Supervisor Site Operations, your key accountabilities will include:  
  • Completes scheduled maintenance tasks and allocated faults
  • Identifies and rectifies issues within scope and capabilities
  • Escalates issues that cannot be fixed on site and looks for continuous improvement opportunities
  • Completes daily incident updates and time confirmations including fault data capture and accurate time allocation
  • Effectively manages incident requests and task queues
  • Approaches priorities with urgency, following instructions and takes responsibility
  • Ensures that any unresolved work is escalated to the Supervisor at the end of each day

About You

This role offers a development opportunity for the right person as long as you have exceptional customer service skills. It would suit either a recent school leaver with a tertiary qualification in ICT or trade certification in Telecommunications technology or an experienced Technician with a background in providing end-user support. Ideally, you will need to have knowledge or a keen interest in one or more of the following;  
  • Radio Communications technologies,
  • IP networking;
  • Wireless Networks;
  • Cabled Networks;
  • Optical Networks;
  • CCTV systems;
  • VOIP;
  • video conferencing;
  • Fleet management systems;
  • remote monitoring and data acquisition.  
  Training can be provided for the candidate.   

  To be successful in this role, you will be a collaborative team player with a ‘can do’ attitude, who takes accountability for outcomes and possess exceptional oral and written communication skills. You will be highly organised and possess excellent analytical and problem-solving skills with the ability to prioritise effectively in a high-pressure environment. A ‘C’ class driver’s licence is a mandatory requirement for this role. This role will involve working at heights and possibly work in confined space.

Supporting a diverse workforce

At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.  These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.  
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