TROC Operations Lead - LTE |Wirless|Radio Networks

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Western Australia

Work type

Full Time

Job category


Date published

07 October 2019

Date closing

17 October 2019 at 00:00 GMT

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.  Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.

About the role

As the Technology Remote Operations Centre (TROC) Operations Lead – LTE/Wireless/Radio, your service scope remit encompasses LTE; Wireless and Digital Radio industrial communication network services support. Your key accountabilities within this scope remit will include:
  • Monitor all aspects of TROC 24x7 shift operations for consistency and best practice across crew rosters and provide technical support to improve procedures, knowledge articles, monitoring and response activities with the primary goal to predict and prevent services failures OR minimise Mean Time To Restore in the event a service outage does occur.
  • Providing a single point of contact for RUN and TRANSFORM teams to interface with TROC shift crews as well as being the voice of crew operational requirements for monitoring and response tools and procedures.
  • Lead TROC operational readiness and transition to support activities for new or enhanced services. Engaging with service owners and project teams to uplift TROC team support capability and capacity to accept new service scope.
  • Lead the continuous improvement and automation of TROC 24x7 operational monitoring and response support activities
  • Asset health management, ensuring proactive maintenance identification
  • Provide input in to the resolution (both reactive and proactive) of problems assisting with identifying repeat incident patterns and root causes & implementation of remedies to prevent future incidents.
  • Execute business unit disaster/service recovery plans and actively participate in the regular tests as required
  • Identify and contribute to automation of tools and processes to continuously improve both reactive and proactive activities

About You

To be successful in this role, you will have significant experience in operational support of mission critical services in large scale environments, preferably mining/resources. You will be a highly logical thinker and possess excellent analytical and problem-solving skills (including root-cause analysis) with the ability to prioritise effectively in a high-pressure environment.

You will be a multi-tasking team player who can quickly and effectively assess the business impact of changes and incidents. Your oral and written communication skills will be fine-tuned, and you will demonstrate the ability to work collaboratively and build relationships at all levels. 

You will need to lead and coach teams and engage across multi-disciplinary teams.

You will have a strong focus on customer service, collaboration and continuous improvement.

As the preferred candidate, you will ideally have a trade/tertiary qualification in Information Technology, Business, Engineering or related discipline.

Additionally, you will have knowledge and skills in applications support specific to the Mining industry, including some or all of the following:
  • Fleet Management Systems - Minestar Fleet and Modular Dispatch
  • LTE Networks;
  • Wireless Network;
  • Digital Radio Systems - Motorola and Tetra DAMM

Supporting a diverse workforce

At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.  These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.  
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