Lead Workplace Technology

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. 
 
Come and be a part of this success!

Purpose

The Lead Workplace Technology will lead a team focused on the management and support of local and remote workplace technologies, services and vendors across North America (e.g. ServiceDesk, local Tech Hub’s). 

About the Role

In this role you will:

• Deliver effective and timely responses to service requests, resolves incidents/problems and manages the Technology service catalogue. 

• Define and track key performance indicators (KPIs) to measure the effectiveness of Workplace Technology services across North America.

• Conduct data analysis, performance monitoring, and root cause analysis to identify trends, patterns, and areas of improvement within Workplace Technology.

• Positively influence our vendors with a focus on reducing waste, maximize operational performance, improving efficiency, enhance service quality, improving the user experience and minimizing operational costs across Workplace Technology. 

• Based on BHP Operating System (BOS) methodologies, determine the underlying cause of problems and evaluates multiple solutions to ensure a planned and structured approach to solving complex problems. 

• Develop and maintain trusting and collaborative relationships with Operational and Functional teams to foster strong communication, regular feedback and continuous improvement

• Engage, know, understand and build long-term relations with our customers and clients and be obsessed with meeting their needs. 

Work Location

Downtown, Saskatoon office, with frequent travel to other BHP locations across North America. 40 hours per week. Hybrid working (flexible, shared workstations and a combination of office and work from home) is standard for BHP. 

About You

• Minimum of Tertiary qualification or higher in Information Systems, Computer Science or related discipline (or an equivalent level of industry experience in a large enterprise environment).
• Minimum of ITIL Foundations certification.
  
• Experience in delivering exceptional safety and operational results, along with sound cost management and forecasting knowledge.
• Proven experience with stakeholder engagement and management for collaborative working relationships across all levels of the organization.
• Demonstrated leadership capability along with skills and knowledge to provide critical thinking and a solution-focused attitude.

Application Deadline

This posting will be active until 11:59pm CST on November 28, 2025. 

About Our Process

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police/criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.  The outcome of these checks is not determinative of whether or not BHP decides to make an offer of employment.

Supporting a Diverse Workforce

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that is more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.

At BHP, we aim to unlock the enormous potential that diverse and inclusive teams bring to the workplace, to leave a strong legacy within and beyond our operations for the generations to come.