Specialist IT Operations
Australia
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Prominent Hill is copper-gold mine, a long-life asset, that is part of the BHP South Australia copper province. BHP is a global company with operations in Australia, North and South America across 5 different commodities.
We are seeking an experienced IT Support Technician, responsible for resolving IT issues quickly and efficiently whilst delivering quality IT support across our business units. Our Prominent Hill utilises a variety of technologies and as such, the successful candidate will be required to, and be capable of providing support in a fast paced and fun environment, with constantly evolving to stakeholder requirements.
Location: Carrapateena, South Australia (60-minute flight from Adelaide / 30-minute flight from Port Augusta)
Roster: 8 days on; 6 days off
In this role you will:
- Support, maintain, develop, and deliver quality ICT support.
- Maintain ICT desktop systems, products, and services in line with Prominent Hill business unit expectations always in terms of scope, performance and quality.
- Support the development and delivery of ICT desktop systems-based products and services that support the effective daily operations of BHP and strategic positioning of the Prominent Hill business units.
- Assist Prominent Hill business units in the application of ICT desktop systems for business transformation and improvement.
- Support the resolution of customer ICT desktop system issues within agreed timeframes that reflect business impact and importance.
- Liaise with ICT staff and contractors to ensure Prominent Hill ICT desktop systems requirements and issues are understood and actioned appropriately.
- Assist local business units in the effective use of ICT systems related assets.
- Ensure routine network and server maintenance is completed according to scheduled requirements.
- Identify opportunities to enhance existing ICT desktop and associated products and services operations to optimise efficiency and effectiveness.
- Ensure business data and backups are kept safe, backed up and restored if required.
About You
The ideal candidate will possess the following skills:
- Tertiary qualifications in Information Technology, Business, Computer Science, or equivalent.
- At least 3+ years’ experience in supporting significant ICT desktop systems, including the development and enhancement of these technologies and systems.
- Analytical and problem-solving skills, and ability to identify dependencies between scheduled tasks and activities.
- Previous experience and understanding of ICT operations and service, problem, event, and change management.
- Demonstrated knowledge of ICT Service strategies and lifecycle plans.
- Basic understanding of ICT system development, enhancement and support policies and processes, including system development methodologies.
- Previous experience with Windows Server Network support administration (DNS, DHCP, WINS), Windows OS patching and Microsoft Office suite.
- General understanding of ICT/OT services for mine dispatching systems – Leica Jigsaw and/or Modular Mining, and other related mining systems.
- Well-developed time management and prioritisation skills, with high attention to detail, excellent communication skills.
- Proven experience with ability to adjust or change to best meet the needs of the situation or environment to deliver upon project outcomes.
- Ability to exercise sound reasoning to analyse information and data, make decisions and overcome problems to achieve positive outcomes.
- Demonstrated experience at establishing and maintaining productive relationships and working collaboratively to achieve results.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at [email protected].