Specialist Productivity Adoption & Success

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.

About the Role

The Productivity Adoption & Success Specialist plays a critical role in enabling BHP’s people to successfully adopt, embed and maximise the value of enterprise productivity and collaboration tools. This role blends technical expertise, change management and strong stakeholder engagement to ensure employees not only understand new tools, but confidently use them to improve productivity, collaboration and business outcomes.

You will lead adoption and enablement activities across the organisation, supporting both the introduction of new capabilities and the optimisation of existing platforms. Success in this role depends on your ability to communicate clearly with all levels of the business, partner closely with Technology and Operational teams, and deliver engaging training and presentations that drive sustained behaviour change.

Key requirements of the role include:

• Lead and execute end‑to‑end product adoption and change plans for new and existing productivity tools, ensuring alignment with business strategy and user needs
• Design, deliver and continuously improve training, enablement and train‑the‑trainer programs, including workshops and group presentations for diverse audiences
• Assess new tool features and releases, identify change impacts, and prepare readiness plans to support smooth transitions and minimise disruption
• Actively engage stakeholders at all levels of the organisation, enabling leaders to champion adoption and embed new ways of working within their teams
• Build strong partnerships across Technology, Product and Operations, ensuring solutions are user‑centric and outcomes‑focused
• Provide service management and user support, ensuring incidents, access requests and service issues are managed in line with ITSM practices and SLAs
• Use data, insights and user feedback to measure adoption, identify barriers, assess sustainability of change, and implement mitigation strategies
• Maintain a strong communication and storytelling capability, with confidence presenting to groups and facilitating sessions that influence and engage

Drive continuous improvement by staying informed of new capabilities and proactively planning their introduction across the organisation

About You

You are an experienced adoption, change or enablement professional who enjoys working across the business to help people confidently embrace new tools and ways of working.

To be successful in this role, you will bring:

• Proven experience in technology‑focused adoption and success roles, with a strong understanding of enterprise software platforms, hands‑on experience with the Microsoft 365 suite, and exposure to AI‑enabled technologies
• Strong communication skills across all levels of the organisation, from frontline employees to senior leaders
• Confidence in presenting to groups, including facilitating workshops, delivering training sessions and running engagement forums
• A collaborative mindset, with demonstrated ability to build partnerships across Technology, Operations and business teams
• Demonstrated capability to influence and align stakeholders in a matrixed environment
• A user‑focused approach, with the ability to translate technical concepts into clear, value‑driven messages
• A commitment to continuous improvement, customer value, and embedding sustainable change

Formal qualifications in Business, Technology or a related field are required, with certifications in Change Management, Product Management or Communications desirable.

About Our Process

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal. 

Supporting a Diverse Workforce

The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms. 

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.