Apply now »

Support Services Case Management | Santiago

Date:  07-Apr-2021
Job Posting End Date:  16-Apr-2021;23:59:59GMT
Job Country: 


Job State/Province:  Santiago
Job Location/Region: 

About BHP


At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.


BHP is committed to eliminating all forms of Sexual Assault and Sexual Harassment.



Job Description


Sitting within BHP’s Ethics and Compliance department, this newly created team is BHP’s dedicated team and phone line service to provide information, choices and options to support and empower people impacted by Sexual Assault and Sexual Harassment (SASH). 


  • Principals SASH Support
  • Specialists SASH Support


This vital SASH Support team will respond to confidential calls on an extended work hours basis and provides exciting variation in how and where the team will work. This consists of a mix of full time or part time, Monday to Friday employees based in our BHP offices with flexibility to work from home. There will be a requirement for some roles to have an early start / early finish (morning shifts) and late start / late finish (afternoon and evening shifts), with permanent and 12 month fixed term roles available. The team will be based in Brisbane, Perth and Santiago to cover all BHP locations globally.



Duties and responsibilities


A new phone line and end to end case management process has been designed to care for SASH impacted people. In this position, you will:

  • Respond to confidential calls from impacted people who want to make a disclosure or anyone who has a SASH query;  
  • Explain BHP processes and options for investigation, restorative justice and specialist care services;
  • Maintain contact with impacted persons to ensure they are able to find support where required and navigate through BHP systems and processes;
  • Support leaders on how to manage SASH cases focusing on the wellbeing of the impacted persons and the rest of their teams;
  • Drive continuous improvement by promoting and providing visibility on the needs of impacted people; and
  • Facilitate interactions between key stakeholder teams.



About You:


We are looking to hire a professional, diverse and multi-skilled team where members will:

  • Have knowledge of Trauma Informed Care principles and a person-centred approach;
  • Have a strong understanding and respect for diversity and inclusion;
  • Well-developed communication, interpersonal, and problem-solving skills with a high EQ;
  • Come from a background in case management, healthcare, counselling, social work, psychology or human resources;
  • Experience working with people who have experienced SASH will be highly regarded and Tertiary qualifications in Psychology, Social Work or other Social Sciences is preferred.


Proficient bi-lingual Spanish / English ability is required for Santiago based applicants.



Supporting a Diverse workforce


The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance based bonuses and unique BHP employee share program.


At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.


All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.


BHP is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability


To Apply please click the ‘apply’ button below, and include your preferred role and working hours.

Apply now »