Technical Support Officer | BMA | Moranbah
Australia
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
The Technical Support Officer is a key enabler for the Supervisor Maintenance Execution, ensuring operational efficiency by executing core administrative and support activities. This role allows supervisors to maximise their time in the field by managing essential processes and documentation.
As part of the Facilities Maintenance team, the Technical Support Officer plays a pivotal role in delivering maintenance services across a diverse asset portfolio, including villages, housing and airports within the Bowen Basin. The position is primarily administrative but critical to supporting and is a residential role based in the Moranbah office on a 5/2 roster.
Key Responsibilities:
- Active field leadership across Facilities Maintenance.
- Provide support to Facilities Maintenance regarding safety compliance at all levels.
- Review, amend and approve notifications for planning.
- Review, amend, convert notifications to PM03 work orders.
- Ensure PRTs are attached to work orders; follow up with trades/Supervisors for missing documents.
- Coordinating and manage across the team for continuous improvement of PRT, red pen, master data request and follow through to completion.
- Review timesheets, feedback, documents for Service Contractors.
- TECOing of completed work orders.
- Attach timesheets, feedback forms and documents to work order as a 'doc' for service contractors.
- Enter times for service contractors to 'Contractor Hours' Spreadsheet in SharePoint.
- Complete time confirmations for embedded contractors that do not have FIORI.
- Complete time confirmations for service contractors.
- Amend purchase requisition as required on the day of job completion or when amended invoice/quote is received.
- Attend Pre-Schedule meeting with MCoE.
- Attend stakeholder meetings.
- Monitoring Shared Emails (Housing, Villages and Dysart)
About You
- Essential current SAP experience with a basic to moderate level of skill.
- Essential strong software skills in Microsoft and other BMA systems.
- Highly regarded prior formal training in administration, construction, asset management or other relevant discipline.
- Experience in operational role with high demands and management of multiple stakeholders.
- Experienced in delivery of works in compliance with a business process and KPI frameworks
- Excellent communication and stakeholder engagement skills.
- Resilient and adaptable, flexibility to support as the team requires.
- Proactive approach to problem solving, strong accountability and determination to see things through to the end.
- Organised and efficient, with a focus on continuous improvement.
- Safety-focused and committed to delivering high-quality outcomes.
- Curiosity to identify, research and propose solutions to challenges.
Why Join Us?
This is a unique opportunity to work on-site with BMA, contributing to essential infrastructure and services that support one of Australia’s leading mining operations. You’ll be part of a team that values leadership, innovation and continuous improvement, Enable the Business Today, Creating Value for Tomorrow.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
Please note as part of this recruitment process the successful applicant will need to conduct a Queensland legislated coal mine workers’ health assessment.
From 1 April 2023, ResHealth will be mandatory for the completion of coal mine workers’ health assessments, allowing you to submit, monitor and review the progress of your health assessment in a secure online environment. For more information please go to the ResHealth website.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.