Technology Process Automation & Insights Specialist | Perth | Fixed-Term (12 Months)
Australia
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About BHP Technology
At BHP Technology, our mission is to deliver digital solutions that enhance the safety and productivity of our mining operations, across the globe. We achieve this through multi-disciplinary, non-hierarchical teams focused on rapid deployment and continuous improvement.
About the Role
Are you passionate about using data and automation to drive smarter decisions and improve efficiency?
BHP is seeking a Specialist Technology Insights to join a Technology for Technology team. This team empowers BHP’s digital functions by delivering and managing enterprise platforms and tools, including ServiceNow, in a collaborative, federated model.
In this 12-month fixed-term role, you will be a key contributor to identifying opportunities for automation within IT Service Management (ITSM), designing and developing digital solutions, and measuring their effectiveness. You’ll work in a hybrid team environment, applying your expertise in digital process automation, analytics, and data science to solve problems and enhance productivity across the organisation.
Key responsibilities include:
- Identify and remove blockers to team performance through data insights and process automation.
- Collaborate with stakeholders to understand needs and deliver data-driven automation solutions, including chat/agent engineering.
- Design, develop, test, and measure the effectiveness of automation products.
- Stay up to date with emerging technologies in data science, analytics, and automation.
- Troubleshoot and resolve issues related to data models and automation workflows.
About You
You are a confident team player and continuous learner who thrives on innovation and improvement. You bring a strong mix of technical expertise and problem-solving ability, with a passion for delivering value through technology.
To be successful, you will ideally have:
- Experience with ServiceNow, Virtual Agent, Common Services Data Model, and ITSM applications.
- Strong analytical, creative thinking, and problem-solving skills.
- Proven experience in Data Science and/or Digital Process Automation.
- Familiarity with Agile methodologies (e.g., User Stories, Retrospectives, Backlog Refinement).
- Knowledge of industry-relevant technologies in automation and data science.
- Excellent communication and stakeholder engagement skills.
- Industry framework knowledge about ITIL and Service Management Operations (highly regarded).
- A degree in STEM or Business (highly regarded).
Location
You will be based in Perth, Western Australia, in the multi award winning office tower - ‘City Square’. You will have stunning river views from your modern open plan office, state of the art facilities including virtual whiteboards and video conferencing facilities, 550 bicycle racks with ample lockers, showers and change room amenities and a large outdoor terrace with barbecues. You will be working on Monday to Friday roster with 3-2-1 arrangement. Three days from the office, two days from home, one of those days must be a Monday or Friday.
To find out more about working with BHP and to meet some of our team, click here.
Application close on Friday, 27 June 2025
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.